Returns & FAQ

Returns, Cancellations & FAQ

We want you to be happy with your Audiophile Wearing products. Every item is produced especially for your order, and we stand behind the quality of the products supplied.

Please read this policy carefully before placing an order. Nothing in this policy excludes or limits any mandatory consumer rights that apply in your country.

Order Changes and Cancellations

Orders Cannot Be Changed After Placement

Please check the product, size, colour, design, quantity, delivery address and all other order details carefully before completing checkout.

Once an order has been placed, it cannot be changed.

Orders are submitted automatically to our production and fulfilment system. Because this automated process begins immediately, we cannot change the size, colour, product, print, quantity, delivery address or any other order information after checkout.

If you notice an error immediately after placing your order, please contact us as quickly as possible through our contact form. However, we cannot guarantee that an order can be stopped or cancelled once it has entered the automated production process.

Any mandatory cancellation or withdrawal rights provided by applicable consumer law remain unaffected.

Made-to-Order Products

All Audiophile Wearing products are printed and produced after an order has been placed.

Because our products are made to order, we do not offer voluntary returns, exchanges, replacements or refunds when:

  • the customer selected the wrong size;

  • the customer selected the wrong colour or product;

  • the customer entered an incorrect delivery address or other incorrect information;

  • the supplied product does not fit as expected, provided the correct product and size were delivered;

  • the customer has changed their mind;

  • the customer no longer wants or needs the product.

Please consult the available size guide and carefully check all product and order information before completing your purchase.

This restriction does not affect any mandatory withdrawal or consumer rights that may apply in your country.

Damaged, Defective or Incorrect Products

If your product arrives damaged, contains a printing or manufacturing error, or is materially different from the product ordered, please contact us through our contact form.

Please include:

  • your order number;

  • a clear description of the issue;

  • clear photographs of the complete product;

  • close-up photographs showing the alleged damage or error;

  • a photograph showing the product and its label on a flat, well-lit surface;

  • a photograph of the original packaging if it was damaged during delivery.

Photographs are used only for an initial assessment. Providing photographs does not automatically qualify an order for a replacement or refund.

Please report visible damage, printing errors or fulfilment mistakes as soon as possible and preferably within 30 days of delivery. A shorter notification period does not limit any longer statutory guarantee or complaint period provided by applicable law.

Return and Physical Inspection

We reserve the right to require the product to be physically returned before approving a replacement or other resolution.

If a return is required, you will receive return instructions and the correct return address. Do not return a product without prior authorisation. Unauthorised returns may not be received, identified or processed.

The returned product should include all original parts. It must not have been worn, washed, altered or damaged after delivery, except where reasonably necessary to inspect the product or where the reported defect only became apparent during normal use.

After the returned product has been received, it will be physically inspected by Audiophile Wearing, Fourthwall and/or the relevant production partner.

A replacement will only be approved if the inspection confirms a genuine:

  • printing error;

  • manufacturing defect;

  • delivery-related damage;

  • incorrect product, size or design supplied due to a fulfilment error;

  • material difference between the product ordered and the product delivered.

Photographs or other digitally submitted material alone may not be sufficient to make a final decision.

What Is Not Considered a Defect?

The following will not normally be considered a defect:

  • minor differences in colour caused by screen settings or lighting;

  • small variations in print position, size or colour that are normal for the production method;

  • differences between a digital product image and the appearance of the design on a particular fabric or product colour;

  • normal characteristics of the fabric or printing process;

  • incorrect sizing where the ordered size was supplied;

  • damage caused by incorrect washing, drying or ironing;

  • damage caused by misuse, accidental damage, alteration or normal wear and tear.

Each claim will be assessed individually.

Replacement Policy

If the physical inspection confirms a genuine quality or fulfilment issue, our normal remedy is a replacement of the affected product.

A replacement will only be produced and dispatched after:

  1. the return has been authorised, if a physical return is required;

  2. the returned product has been received;

  3. the product has been physically inspected;

  4. the claim has been approved.

Replacement products are also made to order. Production and delivery will therefore require additional time.

If the same product is unavailable, we may offer a suitable alternative solution in consultation with the customer.

Refund Policy

We do not normally provide refunds when an approved quality or fulfilment issue can reasonably be resolved by supplying a replacement product.

A refund may only be provided when:

  • replacement is impossible or the product is no longer available;

  • a replacement does not provide the resolution required by applicable law;

  • Fourthwall, as Merchant of Record, determines that a refund is appropriate;

  • the order qualifies for a mandatory refund under applicable consumer law.

Any approved refund will be issued to the original payment method.

Estimated processing times after a refund has been approved are:

  • PayPal: normally within 24 business hours;

  • Credit or debit card: normally within 7–10 business days, depending on the bank or card provider.

These are estimated processing times. Your bank or payment provider may require additional time before the refund appears in your account.

Nothing in this policy excludes or limits a customer’s mandatory right to a refund where such a right exists under applicable law.

Return Shipping Costs

Customers are responsible for the cost of returning a product, unless the product is confirmed to be defective, damaged or incorrectly supplied and applicable consumer law requires the return costs to be reimbursed.

The original shipping costs and return shipping costs are not refundable for returns resulting from an incorrect size, colour or product selection, a change of mind or incorrect information provided by the customer.

If a return is required for inspection, you will receive the correct return address and instructions. Do not return a product without prior authorisation. Unauthorised returns and their shipping costs will not be reimbursed.

If the inspection confirms a genuine printing error, manufacturing defect, delivery-related damage or fulfilment error, reasonable return shipping costs will be reimbursed where required by applicable law.

Please retain your shipping receipt and tracking information. We are not responsible for return shipments that are lost or damaged in transit.

Lost or Delayed Orders

Delivery dates are estimates and may be affected by production times, courier delays, customs processing, local holidays or circumstances outside our reasonable control.

If tracking information shows that your order has been delivered but you have not received it, please:

  1. check around the delivery location;

  2. ask household members or neighbours;

  3. contact the delivery company;

  4. contact us through our contact form.

Please include your order number and tracking information. Lost or delayed delivery claims will be investigated before a replacement or other resolution is approved.

Donations and Tips

If donations or tips are available through the website, they are generally non-cancellable and non-refundable once payment has been completed, except where otherwise required by law.

Accepted Payment Methods

Available payment methods are displayed during checkout and may depend on your location. These may include:

  • credit or debit card;

  • PayPal;

  • Apple Pay;

  • Google Pay;

  • Klarna, AfterPay or other local payment methods where available.

International Orders

International orders may be subject to import taxes, customs duties and other charges.

Depending on your location and the products ordered, these charges may be collected during checkout or charged by the local authorities or delivery company when the order enters your country.

Unless otherwise stated during checkout, the customer is responsible for applicable import taxes, customs duties and related charges. Audiophile Wearing cannot control these charges or predict their amount.

Refusing to pay applicable import charges does not automatically entitle the customer to a refund.

Please contact your local customs authority for information about the rules and charges applicable in your country.

Merchant of Record

Orders, payments, production and fulfilment are handled by our Merchant of Record and merchandising partner, Fourthwall.

Quality complaints and return requests may be reviewed by Audiophile Wearing, Fourthwall and/or the relevant production partner. Final resolutions remain subject to applicable consumer law and Fourthwall’s responsibilities as Merchant of Record.

For questions about an order, damaged product, authorised return, replacement or refund, please use our contact form.

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